Refund policy

At Autlen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 Return Eligibility

  • You may request a return within 30 days of delivery

  • Items must be:

    • Unused

    • In original condition

    • In original packaging

💸 0% Restocking Fee

  • We do NOT charge any restocking fee

  • You will receive a full refund for eligible returns

🔁 Return Process

To initiate a return:

  1. Email us at support@autlen.com

  2. Provide your order number and reason for return

  3. Our team will guide you with return instructions

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective or wrong item sent)

❌ Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our fault)

  • Items without original packaging

  • Final sale or clearance items (if applicable)

💥 Damaged or Wrong Items

If you receive:

  • A damaged item

  • Wrong product

👉 Contact us within 48 hours of delivery with photo proof
👉 We will provide a free replacement or full refund

💳 Refund Process

  • Once we receive and inspect your return, we will notify you

  • If approved, your refund will be processed within 5–7 business days

  • Refund will be issued to your original payment method

⏳ Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us at support@autlen.com

📧 Contact Us

For any return or refund questions:

    Contact details

    Shop Name: Autlen

    Support Email: support@autlen.com

    Phone Number: +19177242787

    Address: 1209 MOUNTAIN ROAD PL NE #7493,ALBUQUERQUE, NM 87110, USA

    Opening hours

    • Mon-Fri: 8AM - 6PM
    • Sat-Sun: Closed