Refund policy
At Autlen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, weโre here to help.
๐ Return Eligibility
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You may request a return within 30 days of delivery
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Items must be:
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Unused
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In original condition
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In original packaging
๐ธ 0% Restocking Fee
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We do NOT charge any restocking fee
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You will receive a full refund for eligible returns
๐ Return Process
To initiate a return:
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Email us at support@autlen.com
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Provide your order number and reason for return
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Our team will guide you with return instructions
๐ Return Shipping
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Customers are responsible for return shipping costs (unless item is defective or wrong item sent)
โ Non-Returnable Items
The following items cannot be returned:
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Used or damaged items (not due to our fault)
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Items without original packaging
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Final sale or clearance items (if applicable)
๐ฅ Damaged or Wrong Items
If you receive:
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A damaged item
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Wrong product
๐ Contact us within 48 hours of delivery with photo proof
๐ We will provide a free replacement or full refund
๐ณ Refund Process
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Once we receive and inspect your return, we will notify you
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If approved, your refund will be processed within 5โ7 business days
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Refund will be issued to your original payment method
โณ Late or Missing Refunds
If you havenโt received your refund:
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Check your bank account again
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Contact your payment provider
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Then contact us at support@autlen.com
๐ง Contact Us
For any return or refund questions:
Contact details
Shop Name: Autlen
Support Email:ย support@autlen.com
Phone Number: +19177242787
Address: 1209 MOUNTAIN ROAD PL NE ,ALBUQUERQUE, NM 87110, USA
Opening hours
- Mon-Fri: 8AM - 6PM
- Sat-Sun: Closed